Knowledge Base

How to assign correct permissions to App_Data folder of WebMail Pro ASP.NET

If you got one of the following errors during WebMail Pro ASP.NET installation: Creating/deleting folders Error, can't create folders in the data folder. Creating/deleting files Error, can't cre...

Fatal error: Allowed memory size of [###] bytes exhausted (tried to allocate [###] bytes) in [path]/[file].php on line [###]

This error caused by limitation of memory available for PHP script. Increase memory_limit PHP configuration setting (see the [PHP manual]). After editing the PHP configuration file, you will probably ...

I'm getting "The previous session was terminated due to a timeout" message. Please help!

The typical reason of such error message thrown by WebMail Pro ASP.NET is unexpected loss of session data. By default, InProc session-state mode is used by .NET version of WebMail Pro. That means that...

Error while attaching files to new message. Please advise.

Common problem with attachments is insufficient permissions for attachments folder which is located in the data folder. Please refer to this topic for Linux or this topic for Windows to learn how to g...

How to specify correct path to App_Data folder of WebMail Pro ASP.NET

If you got the following error during WebMail Pro ASP.NET installation: Not Found, can't find "C:\Inetpub\wwwroot\WebMailPro\App_Data\" folder This means App_Data subfolder is missing in your in...

WebMail ASP.NET: logging as the main troubleshooting measure

If something goes wrong and you get an error or something doesn't work as expected, the most helpful troubleshooting measure is enabling logging, reproducing the issue and analyzing the log file. Ther...

WebMail Pro ASP.NET: "No SocketPermission" or "No OdbcPermission" errors and "Medium Trust" policy

If you got No SocketPermission or No OdbcPermission error during installing AfterLogic WebMail Pro, that's ASP.NET environment configuration issue. Particularly, No SocketPermission means ASP.NET a...

Using XMail Server Pro for Windows with PHP web modules

In some cases, it might be more suitable to use Windows edition of AfterLogic XMail Server Pro with PHP web modules (WebMail Pro & AdminPanel) than bundled .NET version of those. This is how it can be...

Administration settings disappeared / are not saved. Why? (Windows/IIS only)

This means Internet Guest Account on your server has insufficient permissions to the WebMail data folder (its location is specified in inc_setting_path.php file for PHP edition, web.config file for AS...

I'm getting 'WebMail is not configured properly' error. What's wrong? (Windows only)

This error usually occurs due to the following reasons: * The path to WebMail Pro data folder has not been specified. See below how to specify it. * The specified data folder location could no...